This document defines Pinnocent's mandatory policies for preventing, detecting, investigating, and remediating fraud across the platform. It applies to all users, merchants, and third-party integrators. All platform actions are auditable and evidence is preserved for compliance.

Bank Verification Number (BVN) is the primary identity anchor for Pinnocent. The following rules are strict and non-negotiable:

• Single-use BVN: A BVN may be used to verify one account only. Re-use to create additional accounts is not allowed and technically blocked.
• Permanent Blocklist: BVNs associated with confirmed fraud are added to a permanent platform blocklist; accounts using those BVNs are disabled immediately.
• BVN Verification Required: Sellers (merchant accounts) must complete BVN verification before creating listings, receiving payments, or requesting withdrawals.
• Evidence-backed Actions: BVN records and associated ID photographs are maintained and shared with payment partners upon lawful request.

Pinnocent enforces a strict separation between funds intended for buying and funds owned by sellers. This separation is core to preventing self-trade, laundering, and unauthorized withdrawals.

Security controls on withdrawals

• Withdrawals are allowed only from Seller Balances.
• All withdrawal requests require matched BVN and KYC checks.
• Mismatch between KYC name and bank account name triggers an automatic hold and manual review.
• Self-trade detection (same device/IP/BVN between buyer & seller) triggers immediate suspension and freeze of funds.

The Buyer Page (available after registration and basic verification) contains:

• Buyer dashboard showing Buyer Balance, active escrows, purchase history, and dispute tools.
• Ability to deposit funds to Buyer Balance (for use only within Pinnocent).
• Access to release funds from escrow once goods/services are delivered and verified.
• Restricted actions: Buyers cannot withdraw buyer balance, cannot request payouts to external accounts, and cannot list products for sale (unless they upgrade to Seller with KYC).

• Sellers must complete full KYC and BVN verification before creating listings, receiving funds in seller balance, or requesting withdrawals.
• Seller Balance is credited only after escrow is released by the buyer (or after an approved dispute resolution).
• Sellers cannot withdraw funds that were deposited as a buyer (deposited funds appear in Buyer Balance only).
• Withdrawals require: matched BVN, verified bank account name, two-factor verification (if enabled), and no open fraud flags.

Seller protections & limits

• Daily and monthly withdrawal caps may apply to new sellers until a trust threshold is reached.
• All withdrawals are audited and are subject to manual or automated hold if suspicious patterns are detected.

• Immediate suspension on detection of fraud or upon credible external report.
• Permanent ban for confirmed fraudsters and addition of BVN to the platform blocklist.
• Preservation of all logs and evidence and cooperation with banks, payment processors, and law enforcement.
• For confirmed victims, Pinnocent may authorize refunds from platform funds and coordinate recovery efforts.

If a partner requests evidence (BVN records, transaction logs, device/IP maps, or exported CSVs), please contact our Compliance Team using the details below. All requests will be processed through secure channels.