1. Our Refund Commitment

Pinnocent.com is committed to fairness, transparency, and customer satisfaction. If anything goes wrong with a purchase, we are ready to listen and refund immediately once verified. We always prioritize user trust and fast resolution.

2. Refund Eligibility

Refunds are approved under the following conditions:

• A. Seller Did Not Deliver
  If a seller fails to deliver the purchased service or digital product, the buyer is eligible for a refund.
• B. Delay in Delivery (Business Related)
  If the delivery or service is delayed and affects a buyer's business or operations, the buyer can request a refund.
• C. System or Platform Issues
  If any technical issue, system error, or platform malfunction interrupts the transaction, we refund as soon as the issue is confirmed.
• D. Wrong or Incomplete Delivery
  If the seller provides incorrect files, incomplete services, or fails to provide support, a refund can be issued.

3. Non-Refund Situations

Refunds may not be approved if:

• The user intentionally abuses the refund system.
• There is evidence of fraud or chargeback manipulation.
• The user violates platform rules or terms.

4. Refund Processing Time

Approved refunds are processed within 1–7 business days, depending on the payment provider or bank speed. Urgent business-impact refunds may be prioritized.

5. How to Request a Refund

You can contact us through the following email addresses:

• Email: info@pinnocent.com
• Email: pinnocent321@gmail.com

When requesting a refund, include:

• Your full name
• Purchase email
• Transaction ID or reference
• Reason for the request
• Any evidence (optional)

6. Policy Changes

Pinnocent.com may update this policy at any time. Continued use of the platform means you accept any updated terms.